You have Questions? We have Answers!

  • We hope you don't cancel because that just means you're not going on your adventure. You can reschedule or cancel your order up to 72 hours prior to your scheduled pick-up time at no cost. Canceling within 72-hours requires full payment but use the meals to enjoy on your staycation.

Order as soon as you know you want a PACAYA Pack. Our coolers are like suites in a boutique hotel, once the rooms are full, we aren't able to sell anymore. Long weekends and holidays are filling up fast. Order now to secure your spot but know you can make changes up to 72-hours pre-departure.

Coolers and Pantry Boxes must be returned within 5-days of Pick-Up. If you are going on an extended trip and need additional time to return let us know and we will do our best to make arrangements to accommodate your plans. Lost or stolen coolers and pantry boxes will incur a charge of $400.00

Ideally, you schedule your pick-up for as close to departure time as possible. Allow some time to browse our showroom to upgrade your campground experience. All orders over $200.00 include a $10.00 credit to be used toward in-store purchases at pick-up.

PACAYA is an active volcano in Guatemala. For us, it stands for our passion for the outdoors and for protecting the wild places we love.

Our process eliminates significant food and packaging waste. All of our packaging is reusable, recyclable or compostable. We don't love single use plastics and are constantly striving to eliminate them from our offering. New and innovative packaging suppliers and solutions are emerging each year and our goal is to be carbon neutral by 2025.

Know a friend who would love PACAYA? Call us to help you arrange a special trip for someone you love. You can also follow us on facebook and instagram.

  • 2-burner camp stove (or larger)
  • 4 Qt or Larger Pot
  • 10" or Larger Skillet
  • Cooking Utensils (Spatula, Tongs, Sharp Knife)
  • Dinnerware (Forks, Spoons, Knives, Plates, Bowls, Cups)
  • Cooking & Drinking Water and other Beverages

From your morning coffee to your evening s'mores, we've got your covered. More specifically, we provide all the necessary ingredients for three complete meals a day including snacks and dessert(s). All the food is covered, from butter, olive oil and seasonings, we got you.